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ITTQ specializes in setup, installation, configuration, and support of servers, computers, and data networks. We will help you choose, install, configure, and maintain the right hardware and system software for your organization. We take the worry out of maintaining and supporting networks and servers. We believe in doing whatever it takes to prevent problems before major issues occur.
We offer support services that include on-site and remote services as well as 24/7 monitoring and management of your critical applications, systems, network, and databases.
Make smart and effective IT decisions. Outsource your business IT support and management to local IT professionals in Torbay.

GreenTick_Server Support (Windows Server 2000, 2003, 2008, 2012+)

GreenTick_Firewall and Security Management

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GreenTick_VPN Solutions

GreenTick_Account and System Administration

GreenTick_Data Backup and Disaster Recovery

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GreenTick_Domain Management and Hosting Services

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We offer Ad-Hoc IT Support or a Fully Managed Options

Standard Service Times:

Servicing is available from 9am – 5:30pm Monday – Friday with the exclusion of bank or public holidays. Extended hrs and cover can be arranged is if required

Standard Service Charges:

Our standard hourly rate is £35 +vat per hour.

Our Gold, Silver and Bronze service plans are designed to cover every eventuality, a wide range of business needs, keep your staff productive, give you peace of mind, but can also help you budget and plan your annual business spend.

We also offer additional options which enable you to cherry pick and customise a support plan that’s right your business.

All of our Support Services and Plans are flexible and can be are tailored to meet the needs of our customers. All our staff are well qualified to handle your needs. Formal education, ongoing training along with self-taught, ‘real–world’ experiences gives our staff an edge when it comes to supporting your business. We mesh text book solutions with creativity to provide an assurance of customer satisfaction. Outsourcing your I.T. to ITTQ increases your staff’s productivity and also saves you valuable down time on those little problems that can usually be fixed over the phone.

We realise all businesses are different, please call us with your requirements and we will tailor a support contract that works for your business – without obligation.

ITTQ Service Plans:

Gold Plan – Complete Cover – Call Out – Labour – Parts – Remote Assist – Security

Up to 5 Machines
£40 p/m*
This Maintenance Plan covers all Hardware and Software faults on the customer’s computer, it includes call-out charges, labour and parts, the maximum call out time is set to 6 Hours unless a service engineer is in the area and can arrive earlier. Same day service guarantee. ESET Endpoint Antivirus Enterprise for each device is covered under the plan. The ESET solution delivers state-of-the-art proactive security without the slowdowns, false positives, and other issues that impact end users.  Bronze-Silver_Gold Server desktop
Up to 10 Machines
£36 p/m*
10+ Machines
£32 p/m*
Server Support:4hr Response Remote Assist6hr Responce Call Out 

Silver Plan – Call Out – Labour – Parts – Remote Assist

Up to 5 Machines
£36 p/m*
This Maintenance Plan covers all Hardware and Software faults on the customer’s computer, it includes call-out charges, labour and parts, the maximum call out time is set to 6 Hours unless a service engineer is in the area and can arrive earlier. Same day service guaranteed.  Bronze-Silver_Gold Server desktop
Up to 10 Machines
£32 p/m*
10+ Machines
£28 p/m*
Server Support:4hr Response Remote Assist6hr Response Call Out 

Bronze Plan – Call Out – Labour – Remote Assist

Up to 5 Machines
£28p/m*
This Maintenance Plan covers all Software faults on the customer’s computer, but excludes parts, it includes call-out charges, labour and parts at cost, the maximum call out time is set to 6 Hours unless a service engineer is in the area and can arrive earlier. Same day service guaranteed.  Bronze-Silver_GoldServer desktop
Up to 10 Machines
£26p/m*
10+ Machines
£24 p/m*
Server Support:4hr Response Remote Assist6hr Response Call Out 

Additional Services

Fully managed enterprise email (Hosted Exchange)http://www.ittq.co.uk/hosted-microsoft-exchange/ 
  • Free Microsoft Outlook 2013
  • 10GB of storage space
  • Outlook Email boxes
  • Mobile phone access
  • Enterprise virus & spam protection
  • Military Grade Encryption

 

£8 p/m – per userPricing is dependent on volume, discounts apply. Migration costs may apply.
Cloud Based Backup & Recovery
  • Backup all data on the chosen PC.
  • Access up to 30 previous versions of any file
  • Super-fast transfers
  • 100% safe and secure, all stored in the UK
  • Works on Mac and Windows
£3 p/m – per machine.Pricing is dependent on volume, discounts apply. Migration costs may apply.
Server Support:4hr Response Remote Assist6hr Response Call Out 
  • 24/7 monitoring
  • Weekly health reporting
  • Same day fix on software and hardware
  • Monthly scheduled maintenance
  • Security management
Typical Small Business Servers @ £56p/m – all requirements are different, please call for a valid quote.

Microsoft Registered Partner